zx77 Privacy Policy

1.Introduction

zx77 ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at zx77.club (the "Platform"). This Privacy Policy ("Policy") describes how we handle the personal data of individuals ("you", "the User") who visit, register on, or use the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform immediately.

This Policy is to be read in conjunction with the zx77 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2.Data Controller

For the purposes of applicable data protection legislation, zx77 is the data controller in respect of personal data collected through the Platform. As data controller, zx77 determines the purposes for which and the means by which personal data is processed.

All data protection queries, access requests, and complaints should be directed to our support team at [email protected]. We will acknowledge receipt of all data-related correspondence within five (5) business days (Pakistan Standard Time, UTC+5).

3.Data We Collect

zx77 collects personal data in the following categories depending on how you interact with the Platform:

• Identity Data: Full name, date of birth, nationality, CNIC (Computerised National Identity Card) number or passport number where provided for KYC verification purposes.
• Contact Data: Mobile phone number, email address, and residential address (city and province, e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: PKR transaction records, deposit and withdrawal history, payment method identifiers (e.g., JazzCash wallet reference, Easypaisa account reference, HBL / UBL / Meezan Bank / Bank Alfalah account details as applicable). We do not store full payment credentials on our servers.
• Gaming & Betting Data: Betting history, game sessions, wagering patterns, game preferences, win and loss records, and bonus usage history.
• Technical Data: IP address, device type, browser type and version, operating system, mobile network operator (e.g., Jazz, Telenor, Zong, Ufone), session duration, and pages visited.
• Communications Data: Records of correspondence between you and zx77 support, including chat transcripts and email communications.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session timer configurations, and any responsible gaming assessments completed.

We collect data directly from you during registration, account usage, and support interactions, and automatically through cookies and similar tracking technologies as described in Section 7.

4.How We Use Your Data

zx77 uses collected personal data for the following purposes:

• Account Management: Creating, verifying, maintaining, and closing your registered zx77 account.
• Service Delivery: Providing access to casino games, sports betting markets, promotions, and all related Platform services.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other approved payment methods.
• Identity & Age Verification (KYC): Verifying that you are aged 18 or above and that your identity matches the information provided during registration, as required by applicable regulations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited activities.
• Responsible Gaming: Monitoring gaming patterns to identify indicators of problem gambling behaviour and administering responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods.
• Legal & Regulatory Compliance: Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection legislation.
• Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance to registered zx77 players.
• Platform Improvement: Analysing aggregated usage data to improve Platform performance, user experience, and game library curation.
• Marketing Communications: Sending promotional offers, bonus notifications, and news about zx77 services where you have provided consent to receive such communications. You may withdraw consent at any time via your account settings.

5.Legal Basis for Processing

zx77 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted, including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and regulatory reporting requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.Data Sharing & Disclosure

zx77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share personal data with the following categories of recipients in the circumstances described:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other approved payment service providers require access to relevant transaction data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist us in verifying user identity and age in accordance with our obligations.
• Game Technology Providers: Software studios and live casino platform providers whose games are available on the Platform may receive anonymised session data required for game operation and audit purposes.
• Regulatory Authorities: We may disclose personal data to regulatory, law enforcement, tax, or other governmental authorities where required to do so by applicable law or court order.
• Fraud Prevention Services: Third-party fraud detection and AML screening services that assist us in identifying and preventing fraudulent activity and financial crime.
• Professional Advisers: Legal counsel, auditors, and other professional advisers who are bound by confidentiality obligations and who require access to data in the course of providing services to zx77.

All third-party recipients are required to handle your personal data in accordance with applicable data protection standards and are prohibited from using the data for any purpose other than the specific purpose for which it was shared.

7.Cookies & Tracking Technologies

zx77 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us deliver and improve our services. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, currency display, game lobby layout) to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised data about how users navigate the Platform to help us identify areas for improvement. Used only with your consent.
• Marketing Cookies: Track browsing behaviour to deliver relevant promotional content. Used only with your explicit consent.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies on your mobile browser, refer to the support documentation for your specific browser application.

8.Data Retention

zx77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Account data and gaming records are retained for the duration of your active account relationship with zx77 and for a minimum period of five (5) years following account closure, in accordance with AML regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation is retained for a minimum of five (5) years following the end of the account relationship.
• Support correspondence is retained for three (3) years from the date of the final communication.
• Marketing consent records are retained for as long as you remain subscribed to marketing communications and for a period of two (2) years following unsubscription.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9.Data Security

zx77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including payment-related identifiers and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures for the detection, reporting, and remediation of personal data breaches.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. You are responsible for maintaining the confidentiality of your zx77 account login credentials and for ensuring that your device is adequately secured.

10.Your Rights

Subject to applicable data protection law, you may have the following rights in respect of your personal data held by zx77:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: Request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Request that we provide your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: Object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for any processing based on consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected]. We will respond within thirty (30) days of receiving a valid request. We may request proof of identity before processing your request.

11.Children's Privacy

The zx77 Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to zx77, please contact us immediately at [email protected]. We will take prompt steps to delete any data collected from an underage individual and close the associated account.

Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent minors from accessing online gambling platforms.

12.International Data Transfers

To deliver our services, zx77 may transfer personal data to third-party service providers, technology partners, or game studios located outside of Pakistan. Where such transfers occur, zx77 takes reasonable steps to ensure that adequate safeguards are in place to protect your data, including contractual obligations on the recipient to maintain data protection standards consistent with this Policy.

By using the Platform, you acknowledge and consent to the potential transfer of your personal data to locations outside Pakistan as described in this section.

13.Third-Party Links

The Platform may contain links to third-party websites or services not operated by zx77. This Policy does not apply to those third-party sites. We have no control over the content or privacy practices of external websites and are not responsible for their data handling. We encourage you to review the privacy policy of any third-party site you visit.

14.Policy Amendments

zx77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users by email or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this page periodically to stay informed about how zx77 protects and processes your personal data.

15.Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by zx77, please contact our support team:

Email: [email protected]

Support Hours: Pakistan Standard Time (PKT, UTC+5) business hours. All privacy-related correspondence will be acknowledged within five (5) business days.

For responsible gaming queries, self-exclusion requests, or deposit limit settings, please visit our Responsible Gaming page.